ServiceNow IT Operations Management
Achieve Visibility and Predict Future with ServiceNow ITOM
ServiceNow ITOM allows businesses to gain unprecedented control over both on-premises and cloud resources 24X7, increasing performance and security. Harnessing the power of Artificial Intelligence for IT Operations (AIOps) and machine learning, ServiceNow empowers proactive operations by breaking down silos, eliminating friction, and automating processes.
Are you looking to elevate IT maturity from a reactive stance to a proactive and self-healing approach? With ServiceNow ITOM, you are no longer bound by slow, error-prone processes. Instead, you can foresee and mitigate issues even before they impact users, fostering continuous improvement and driving real business value.
Proactive IT Operations Management with ServiceNow ITOM
Unleash ServiceNow ITOM Potential through Our Premier Partnership
As a ServiceNow Premier Partner, we enable enterprises to effectively utilize the robust ServiceNow ITOM application suite to streamline and automate IT operations. This efficiency translates into reduced costs, enhanced IT service availability, and an overall optimized business foundation. By amalgamating ServiceNow ITOM’s capabilities with our strategic guidance, businesses can transition from reactive to proactive IT operations, optimizing resource management, streamlining processes, and fortifying operational resilience.
ServiceNow ITOM for Efficiency, Resilience, and Insights Practical Solutions
Beyond Basic IT Operations
Configuration Management Database (CMDB)
ServiceNow CMDB is a single system of record maintaining complete information about the IT environment used within an enterprise. Being the heart of ServiceNow, CMDB provides visibility into the management of business applications, assets, compliances, and configurations.
- A single system of truth to manage all the digital lifecycles
- Service graph connectors to integrate all the products
Discovery
ServiceNow Discovery enables the IT team to accomplish the bird’s eye view of physical, virtual, and cloud infrastructure from a single system and also seamlessly pass the configuration items data into the CMDB.
- Enhanced management of TLS certificates and firewall policies
- Significant time savings in IT operations through automated discovery
Service Mapping
ServiceNow Service Mapping brings complete visibility to the list of application services within an enterprise and creates a map of all devices, applications, and configuration profiles. ServiceNow Service Mapping, along with ServiceNow Discovery, boosts control over service-aware operations.
- Quick resolution of issues and informed decision-making
- Accurate mapping of services across hybrid-cloud environments
Predictive AIOps
ServiceNow AIOps predicts and prevents IT incidents causing a critical business outage. It proactively detects anomalies, physical footprints, and incidents.
- Automated root-cause analysis aiding in achieving a self-healing state
- Prevented outages and optimized IT capacity
Health Log Analytics
ServiceNow Health Log Analytics (HLA) reduces the Mean Time to Repair (MTTR) and optimizes the costs by automatically remediating the frequently occurring issues through real-time analysis of log data.
- Prevention of digital service interruptions
- Reduced TCO (Total Cost of Ownership)
Cloud Provisioning and Governance
ServiceNow Cloud Provisioning and Governance (CPG) empowers the developers to manage the cloud resources on an ad-hoc basis.
- A centralized location to manage cloud data and cloud resources
- Effective resource utilization and cost reduction
Certificate Inventory and Management
ServiceNow Certificate Inventory and Management centralizes control of digital certificates, offering a user-friendly Certificate Management Dashboard that simplifies certificate tracking and management.
- Streamlined certificate renewals and prevention of downtime caused by expired certificates
- Improved security and compliance measures
Firewall Audits and Reporting
Automate firewall configuration audits, identify vulnerabilities, and generate comprehensive reports to strengthen network security with ServiceNow Firewall Audits and Reporting.
- Automatic fixing of firewall configuration vulnerabilities
- Simplified regulatory compliance through detailed reports
Agent Client Collector
The Agent Client Collector built on the Sensu framework is a powerful tool installed on infrastructure components that executes commands, relaying output data to ServiceNow via the MID Server for efficient event and metric storage.
- Comprehensive access to performance metrics and logs from diverse sources
- Clear insights into the IT environment
Event Management
ServiceNow ITOM’s Event Management streamlines operations by taming overwhelming alert floods by intelligently correlating and curating alerts from various sources for insights.
- Precise insights into business service health
- Actionable notifications that save substantial time in issue resolution
Site Reliability Operations
ServiceNow Site Reliability Operations helps in increasing service resilience by predicting service issues faster and boosting service health and performance.
- Consistent service uptime with a combination of monitoring, incident response, and automation for reliable user experiences
Now Assist for ServiceNow ITOM – Generative AI in Action
The Now Assist for ServiceNow ITOM harnesses Generative AI capabilities to summarize complicated alerts in Event Management. These AI-generated, easy-to-understand alert summaries allow agents to efficiently analyze and resolve issues, reducing the overall resolution time.
Combining Generative AI Capabilities with ITOM, KANINI helps organizations install and configure Now Assist for ITOM effectively and streamline IT operations management.
Value we Deliver
Take a Free Assessment.
Our ServiceNow SPM Experts will assess your enterprise’s current Business Management setup and provide out-of-the-box solutions to create significant business value.