Industry: Higher Education & Community Engagement
Meet MITAC
Founded in 1983, the MIT Activities Committee (MITAC) is a non-profit program at the Massachusetts Institute of Technology supporting employee well-being through access to discounted cultural and recreational activities.
Location
Cambridge, MA
Since
1983
Community
24,000+ MIT and Lincoln Laboratory members
Our Goals
MITAC partnered with our team to accomplish key objectives:
01
Migrate from a third-party ticketing system to an internal, secure platform
02
Gain full control over ticketing workflows, inventory, and vendor data
03
Eliminate external data storage and mitigate compliance risks
04
Improve administrative productivity with better backend tools
05
Enhance user experience with simplified Single Sign-On (SSO)
06
Build a future-ready system capable of integrations and upgrades
The Challenge
MITAC’s legacy third-party platform limited customization, introduced security risks, and lacked scalability.
Third-Party Dependency
External data handling created compliance risks and limited oversight of operations.
Inefficient Workflows
Manual tasks slowed ticketing, vendor coordination, and reporting.
Limited Customization
The platform couldn’t align with MITAC’s internal processes or evolving needs.
Authentication Friction
Users faced inconsistent login experiences due to fragmented authentication flows.
Lack of Scalability
MITAC needed a robust, internally owned system that could adapt with growth.
Our Approach
We built a custom Drupal 10 ticketing solution designed for MITAC’s unique needs.
Technology Stack
Drupal 10
Flexible, secure CMS tailored to MIT’s requirements
AWS Hosting
Scalable cloud infrastructure
Drupal Commerce
Online & point-of-sale ticket transactions
Single Sign-On (SSO)
Seamless user login experience
Custom Ticketing Platform
Migrated MITAC from third-party system to a fully owned, internal Drupal 10 solution.
Calendar-Based Event Scheduling
Built-in event management with vendor and inventory control.
Integrated Ticket Sales
Online and point-of-sale functionality using Drupal Commerce.
Advanced Analytics
Custom dashboards for real-time reporting and data insights.
SSO Integration
Streamlined authentication with MIT’s campus-wide login system.
Future-Ready Foundation
Scalable platform designed for seamless upgrades and integrations.
Business Impact
MITAC’s digital transformation delivered measurable improvements across operations, security, and user experience.
70% Efficiency Gain
Ticketing operations, vendor coordination, and reporting streamlined through automation.
100% Data Ownership
All sensitive data now managed securely within MIT infrastructure.
60% Faster Login
SSO integration drastically reduced user login friction.
Inventory Accuracy
Real-time tracking cut vendor errors by 55%.
Engagement Uplift
Improved usability increased employee participation in MITAC programs.
Scalable for the Future
Ready for new features and integrations without replatforming.
Event Management
Non-technical teams manage content & ticketing 2X faster.
Research Design Development
.
Ready for the Future
With a secure, scalable Drupal 10 platform, MITAC now delivers a faster, more streamlined event experience to the MIT community. This transformation showcases the power of tailored Drupal solutions to meet institutional goals and ensure long-term digital growth.
Still operating on outdated or inflexible ticketing platforms? Let’s collaborate to create a secure, modern solution that fits the way you work.
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